Edsby clarifies protection of user data

Edsby has updated its Services and Website Privacy Policies. The new versions became effective August 16th, 2024.

These revised policies provide more detail to improve alignment with evolving international best practices regarding privacy and transparency.

We’ve not made any significant changes in what we do with customer data. The full list of edits include:

• Affirming that our hosting provider is not allowed to access user data: Edsby’s host, Microsoft Azure, has never had our permission to access student data. Section 4.0 of our services policy has been bolstered to make it even more clear we “limit the information we share with Microsoft through contractual, administrative and technical means. Our cloud service provider may not use the information disclosed to it for any other purpose other than to provide us with specific services.”
• Removing Google and Microsoft as entities that receive personal information. Previously, Section 7.0 of our services policy stated Google and Microsoft received student data if an Education Organization customer directed its Edsby system to be integrated with Microsoft 365 or Google Workspace for Education. There is no longer any sharing of any personal information when connecting Edsby to Google and Microsoft’s systems, so this statement has been deleted.
• Adding a list of sub-processors: Certain sub-processors receive information from Edsby in the provision of our platform service. A sub-processor is a third party engaged by a Data Processor (in this case, Edsby) “who has or will have access to or process personal data from a Data Controller” (Edsby’s customers.) We’ve add a list of sub-processors on Edsby’s public website here and will maintain this list.
• Revising the list of third party products used on our public website: For those who visit Edsby’s public marketing website (www.edsby.com), which exists primarily to inform and identify new prospective Edsby customers, a revised set of third parties now process data. We have deprecated use of Bablic for managing translated version of our public website, and have added Microsoft Clarity to help us understand visitors’ user experiences. These third party tools are only used for management and optimization of Edsby’s public website and not in provision of the commercial Edsby service.

You can always find Edsby’s latest Services Privacy Policy in its entirety here, and our Public Website Privacy Policy here. Previous versions are archived at the bottom of each policy. You’re also invited to read our About Edsby & User Data document.

The Common Sense Privacy Program has independently reviewed Edsby’s privacy policies and rated them a 95% pass, the highest rating of any software in Edsby’s category.

Your continued use of Edsby is your acceptance of our revised policies.

If you have any questions about these changes, you can reach us at privacy@edsby.com.